This Refund Policy explains how refunds, cancellations and billing requests are handled for DerbyPredictions memberships and digital football research access.
DerbyPredictions provides digital access to football research reports, tactical previews, strategy frameworks, model notes, research archives and educational football analysis content.
Because our memberships provide access to digital content, refunds are reviewed according to access status, billing circumstances and applicable consumer protection laws.
Paid memberships provide access for the billing period selected at checkout. Memberships may renew automatically unless cancelled before the next billing date.
Users are responsible for reviewing the membership plan, price and renewal terms before completing payment.
Refund requests are reviewed individually. We aim to handle billing concerns fairly, especially in cases involving duplicate payments, technical access problems or clear payment errors.
Mandatory consumer rights under applicable law are not limited by this policy.
Refunds may be considered if a duplicate payment was made, if a technical issue prevented access to paid content, if a billing error occurred, or if a payment was made after a cancellation request had been properly submitted and confirmed.
Once a user has accessed premium digital research content, strategy frameworks, member reports or archive material, refund eligibility may be limited unless applicable law requires otherwise or a clear billing error has occurred.
Users may cancel their membership before the next renewal date. Cancellation prevents future billing but does not automatically refund the current active billing period unless a refund is approved under this policy or required by law.
DerbyPredictions does not guarantee any sporting outcome, match conclusion or future performance result. Refunds are not issued because a football event developed differently than expected or because a reader disagrees with an analytical conclusion.
To request a refund review, contact us at info@derbypredictions.com with your full name, account email, payment date, membership plan and a clear explanation of the issue.
Approved refunds are usually submitted to the payment processor within a reasonable timeframe. The time required for funds to appear in the customer’s account depends on the payment method, bank or card issuer.
DerbyPredictions provides football analysis, strategy education and research content only. We do not operate gambling services, accept wagers, hold customer funds, provide bookmaker services or guarantee sporting outcomes.